Shipping policy
At Vintage-Souvenir, we strive to provide you with a seamless and efficient shipping experience. Please read this policy to understand how we handle shipping and delivery of your orders.
Processing Time
Orders are typically processed within 2 business days of receiving payment. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods
We offer a variety of shipping options to meet your needs. The available shipping methods will be displayed during the checkout process. Shipping times and costs may vary based on your selected method and delivery location.
Shipping Destinations
We currently ship worldwide except of Russia and Belorussia.
Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the status of your shipment and estimate its delivery date.
Delivery Times
Delivery times vary based on your location, chosen shipping method, and external factors such as customs processing. Estimated delivery times will be provided during the checkout process.
Shipping Charges
Shipping charges are calculated based on the weight, dimensions of the package, and the selected shipping method. You can view the shipping cost before finalizing your order during the checkout process.
Customs and Import Duties
Please note that international orders may be subject to customs duties, taxes, and fees imposed by your country's customs department. These charges are the responsibility of the recipient.
Shipping Address
Ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for items delivered to incorrect addresses due to inaccurate information provided by the customer.
Shipping Issues
In the event of any shipping issues or delays, please contact our customer support team at elenabox7@gmail.com. We will work diligently to assist you in resolving the matter.
Contact Us
If you have any questions about our shipping policy, please contact our customer support team at elenabox7@gmail.com.